By engaging Zansys Technologies for services, accessing our website at zansys.com, or entering into any project agreement with us, you agree to be bound by these Terms & Conditions. Please read them carefully.
These Terms & Conditions ("Terms") govern your use of the Zansys Technologies website and the provision of platform engineering and automation services by Zansys Technologies ("Zansys", "we", "us", or "our"), a company incorporated in India with offices in New Delhi.
If you do not agree to these Terms, you should not use our website or engage our services. We reserve the right to update these Terms at any time, and will notify active clients of material changes via email.
Zansys Technologies provides software platform engineering and automation services including, but not limited to:
The specific scope, deliverables, timeline, and commercial terms for any engagement are set out in a separate Statement of Work (SOW) or Project Agreement signed by both parties. In the event of any conflict between these Terms and a signed SOW, the SOW shall take precedence.
All projects commence upon execution of a signed Statement of Work or engagement agreement. We will not begin substantive work until a signed agreement and any required deposit or purchase order has been received.
Any changes to agreed project scope must be documented in a written Change Order approved by both parties. Scope changes may affect project timeline and cost. We will not implement scope changes without written approval.
Clients are responsible for providing timely feedback, access to necessary systems and personnel, accurate project requirements, and any third-party materials or licences required for the project. Delays caused by the client may affect agreed timelines and costs.
Upon delivery of project milestones or final deliverables, the client has an agreed review period (specified in the SOW, typically 5–10 business days) to review and accept or provide written feedback. Acceptance is deemed given if no written objection is received within the review period.
Upon receipt of full payment for a project, Zansys assigns to the client all intellectual property rights in the custom code, designs, and deliverables created specifically for that project under the applicable SOW. This assignment is subject to the exclusions set out below.
Zansys retains all intellectual property rights in our pre-existing tools, frameworks, libraries, methodologies, and know-how ("Background IP") that may be incorporated into or used in the development of your project. We grant you a perpetual, non-exclusive licence to use any such Background IP as incorporated into your deliverables.
Deliverables may include open-source software or third-party licensed components. Zansys will disclose the use of any such components and their licence terms. The client is responsible for complying with applicable third-party licence obligations.
The client retains all intellectual property rights in any materials, data, or content provided to Zansys for use in a project. You grant us a limited licence to use such materials solely for the purpose of performing the agreed services.
Both parties agree to maintain the confidentiality of the other party's confidential information and not to disclose it to any third party without prior written consent, except as required by law.
Zansys employs a three-tier security framework to protect client information: legal measures (including NDAs signed at the outset of every engagement), physical access controls at our development facility, and logical security measures including encryption and role-based access control.
Confidentiality obligations survive the termination of any engagement for a period of three (3) years, or indefinitely in the case of trade secrets.
Upon request at the conclusion of an engagement, Zansys will return or securely destroy all client confidential information held by us, subject to any legal retention obligations.
Payment terms are set out in each SOW. Unless otherwise agreed, invoices are due within 30 days of the invoice date. For fixed-price projects, payment is typically structured as a percentage at project milestones (e.g., 30% on signing, 40% mid-project, 30% on delivery). Dedicated team engagements are invoiced monthly in advance.
Invoices not paid within the agreed period may attract interest at 1.5% per month on the outstanding balance. Zansys reserves the right to pause work on any project where invoices are more than 30 days overdue, without liability for resulting delays.
We are committed to delivering work that meets the agreed specifications. Any disputes regarding deliverable quality must be raised in writing within the review period specified in the SOW, and we will work in good faith to resolve them promptly.
All fees are exclusive of applicable taxes, including GST in India. Clients outside India are responsible for any withholding taxes applicable in their jurisdiction, and should provide relevant tax exemption certificates where applicable.
Zansys warrants that:
Zansys provides a defect warranty period of 60 days from project acceptance, during which we will fix any bugs or defects in delivered code at no additional charge, provided such defects are not caused by client modifications or third-party integrations outside our scope.
Except as expressly set out in these Terms or an applicable SOW, all warranties, representations, and conditions are excluded to the maximum extent permitted by law.
To the maximum extent permitted by applicable law, Zansys's total liability to you in connection with any engagement shall not exceed the total fees paid by you to Zansys in the three (3) months preceding the event giving rise to the claim.
Zansys shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or business interruption, even if advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
Either party may terminate an engagement by giving written notice as specified in the relevant SOW. In the absence of a specific notice period, 30 days' written notice is required.
Either party may terminate immediately upon written notice if the other party materially breaches these Terms or an SOW and fails to remedy such breach within 14 days of receiving written notice of the breach.
Upon termination, the client shall pay for all work completed and accepted up to the date of termination. Zansys will deliver all completed work and client materials within 10 business days of termination. Provisions relating to intellectual property, confidentiality, payment, and limitation of liability survive termination.
These Terms and any disputes arising in connection with them are governed by the laws of India. The courts of New Delhi, India shall have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.
For clients in the United States, we are happy to negotiate alternative dispute resolution mechanisms including arbitration, and to consider US governing law where required by client policy — please raise this during contract negotiation.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
For any questions regarding these Terms & Conditions, or to report a legal concern, please contact us:
Zansys Technologies
67 Chandra Bhawan, 3rd Floor, Nehru Place, New Delhi 110019, India
Email: [email protected]
Phone: +91-9289289948
US Office: 27 North Wacker Street, Suite 910, Chicago, IL 60606
Phone: +1-312-450-3198